Returns & Refunds Policy
We try our hardest at Express Paints to ensure your order is supplied correctly so there is no need for a return, however this cannot be the case 100% of the time.
In the unlikely event that any goods are found to be faulty or supplied incorrectly, we will be happy to send you a replacement or refund. All refunds will be made via the same method of payment as the original purchase. (Original goods must be returned within 14 days of purchase)
Distance Selling Regulations
If you have ordered by telephone or internet under the Distance Selling Regulations, you have a statutory right as a UK customer to cancel your order within 7 days of receipt and receive a full refund (this does not apply to items made to your specification ie paint made especially from a colour code or matched to a sample) All returns should be sent using an insured postal service.
Content pages of this website is for your general information it is subject to change without notice.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without our written consent.
Use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
http://www.express-paints.co.uk/ (Website) is brought to you by Express Paints Limited, a company incorporated and registered in England and Wales under company number 03426104 whose registered office address is at Unit 4 Dundas Spur, Portsmouth, Hampshire, PO3 5NX.
For the purposes of the Data Protection Act 1998, Express Paints Limited (‘we’ or ‘us’) is the ‘data controller’ (ie the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
Information that you provide
We will obtain personal information about you (such as your name, email address, phone number) whenever you complete forms on the Website.
We will also obtain personal information you provide when you send us feedback, post material, contact us for any reason and by any medium, sign up to a service, make purchases through our website, share information via the website’s social media functions, enter a competition, complete a survey, report a problem with the website.
We may ask you to provide sensitive personal data from time to time. If we request such data, we will give you additional information as to why we are requesting the sensitive personal data and how we will use it.
We may retain a record of any contact you make with us.
Information that we will collect automatically
Device information: We may also collect information about your device each time you use the Website. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface), the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone setting.
Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information, friends lists, photos, videos and other digital content with your prior consent.
Location data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website will require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by sending an email to firstname.lastname@example.org.
Information from third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us supply our services to you.
How we use your personal data
We use your personal data for the following purposes:
- to help us identify you and any accounts you hold with us;
- research, statistical analysis and behavioural analysis;
- customer profiling and analysing your purchasing preferences;
- marketing—see 'Marketing and opting out', below;
- fraud prevention and detection;
- billing and order fulfilment for purchases made through our website;
- credit scoring and credit checking—see 'Credit checking', below;
- customising the Website and its content to your particular preferences;
- to notify you of any changes to the Website or to our services that may affect you;
- improving our services
Marketing and opting out
If you have given permission, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers, charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights', below.
Disclosure of your personal data
We may disclose your personal data to:
- other companies within our group;
- a third party who acquires Express Paints Limited or acquires substantially all of its assets, in which case the personal data shall be one of the acquired assets;
- our agents and service providers;
- law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;
- our business partners in accordance with the 'Marketing and opting out' section above.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by a password and username that are unique to you;
- we store your personal data on secure servers;
- payment details are encrypted using SSL technology.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Transfers of data out of the EEA
In the event that we need to transfer your personal data to countries which are located outside the European Economic Area. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices; and
- give consent to the transfer of his/her personal data abroad.
You have the right, subject to the payment of a small fee (currently £10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
- put your request in writing;
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
- attach a cheque in the amount of £10 made payable to Express Paints Limited; and
- specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
- put your request in writing;
- provide us with enough information to identify you; and
- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
- put your request in writing via sending an email to email@example.com; and
- provide us with enough information to identify you, and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.
- keep track of the items stored in your shopping basket and take you through the checkout process;
- recognise you whenever you visit the Website (this speeds up your access to the Website as you do not have to log on each time);
- obtain information about your preferences, online movements and use of the internet;
- carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests;
- target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
- make your online experience more efficient and enjoyable.
Consent (browser settings)
Consent (notification on home page)
Third party cookies
We work with third-party suppliers who may also set cookies on our Website, for example Google, Facebook, Twitter, YouTube and Adobe Flash Player which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.
Description of cookies
The table below is designed to provide more information about the cookies we use and why:
Name of cookie
Purpose of the cookie
This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites’ analytics reports.
This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites.
This cookie doesn't currently store anything.
This cookie allows segment.io to collect data about your usage of the website.
These are session cookies that that store information in a temporary memory location and then subsequently delete the information after the session is completed or the web browser is closed. These cookies store information that the user has inputted and tracks the movements of the user within the website.
These cookies store information about how visitors to the website use the website.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send us an email at firstname.lastname@example.org or you can write to us at Unit 4 Dundas Spur, Portsmouth, Hampshire, PO3 5NX.
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.